Due to the possibility of contamination, we do not accept returns for any hair, skin, bath or face products purchased online or in-store. This includes but is not limited to soaps, lotions, shampoos, conditioners, leave-ins, gels, beard products etc.
For online purchases, exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped. Only items in this category are eligible for a full refund. To determine whether or not you qualify for a refund, please send us a photo of the damaged item within 14 days of the date of purchase. If your item is eligible for a refund, we will send you a mailing label to return the package to Marsh + Mane, Inc.
All other sales online or in store are final. Thank you for respecting our policies at this time.
Our customer care team can be reached at email@example.com.
UPDATE: Due to the COVID-19 Crisis, we are only shipping orders out 1-2 times a week. This means it may take a little longer to process your order. Thank you for your patience during this time.
Orders placed Monday-Friday before 12:00 PM EST will begin processing that day, excluding holidays. All orders placed after 12:00 PM EST will begin processing the next business day. You will receive a tracking number once your order has been shipped. Order are not processed on holidays or Sundays.