Due to increased delays through the United States Postal Service, customers may experience shipping delays. These delays are beyond our control and customers will not be refunded for items that are late.

Customers will also not be refunded for items that have been stolen or taken from your mailing address. Your local post office provides a location tracker for each item that has been delivered. If this happens, you should contact your local post office. If you selected priority shipping, we can issue an claim on your behalf through the post office.